Maintenance Support Officer

Maintenance Support Officer

Deliver high-quality customer service and administrative support within a fast-paced Maintenance Response Centre.

The Opportunity

A State Government Department is seeking a motivated and resilient Maintenance Support Officer to join their Maintenance Response Centre for the Far North Queensland Region on a temporary basis. This role plays a critical part in supporting maintenance service delivery through frontline call handling, accurate administration, and high-quality customer service.

Working in a fast-paced, KPI-driven environment, you will manage incoming enquiries, process service requests, and ensure information is accurately recorded and actioned. This is an excellent opportunity for someone who thrives under pressure, can think outside the box, and enjoys being part of a collaborative and service-focused team.

What’s On Offer

• Temporary role with a State Government Department
• Great hourly rate
• FNQ-based position
• Fast-paced, high-volume work environment
• Opportunity to gain experience within a Maintenance Response Centre

About the Role

Key responsibilities include:
• Answering incoming calls and responding to maintenance-related enquiries
• Providing efficient, high-quality customer service to customers and stakeholders
• Accurately recording, updating, and maintaining information in relevant systems
• Compiling documentation and reports with a high level of accuracy
• Working within a KPI-driven environment with performance monitoring mechanisms
• Demonstrating strong interpersonal skills, including negotiation, de-escalation, and dispute resolution
• Ensuring records and information systems are kept up to date and accurate
• Effectively undertaking general administrative duties as required
• Supporting maintenance service delivery within the Maintenance Response Centre

About You

You are a proactive and organised administration professional who remains calm under pressure and delivers excellent customer service in fast-paced environments.

You will bring:
• Moderate experience using Microsoft Word and Excel (essential)
• Demonstrated experience in customer support or call centre environments
• Strong general office administration skills, including Outlook
• Excellent time management and organisational skills
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced environment and think outside the square
• Ability to operate under pressure and manage stressful situations
• Capability to work independently with on-the-job training
• Strong communication and interpersonal skills
• Maintenance or facilities knowledge (advantageous)

To Apply

Applications in Word format should be submitted by clicking the ‘Apply’ button below.
For a confidential discussion, please contact Brendon on 07 4034 5000.

About Us

With Head Office in Cairns and offices in Townsville and Brisbane, we specialise in professional, administration, engineering, and industrial recruitment. We provide permanent and temporary staffing solutions across commercial and government sectors.

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